FAQs

Where can I find out more information about the jacket? 
Detailed information can be found on Akova's website. 

Does this include pants or other uniform pieces?
No. This program includes only the Akova Elevated Jacket. However, you may purchase approved Akova uniform pieces at the Team Palisades Tahoe Akova Team Store.

Is Navy the same as black?
No. Team color is Midnight Blue (Navy) - not black.

What if my athlete changes programs mid‑season?
Uniform color should follow the new program; distribution timing follows the matrix and grace rules.

How should I determine the correct jacket size for my athlete?
Use Akova’s size chart; if still unsure, contact support before ordering.

Lost or damaged jacket?
Replacement can be purchased directly through Akova (subject to stock; fees apply).

Can I buy an extra jacket?
Extras are allowed only after all eligible athletes are fulfilled (inventory permitting).

Is there a gear exchange?
A Gear Exchange link can be found here. The exchange platform is new to Team and we expect volume to increase significantly as we approach the season. 

What if my athlete is sponsored? 
The Team Palisades Tahoe uniform is required during participation in all Teams activities including training, events and competition. If an athlete has a sponsorship or endorsement that requires the use of an alternative uniform jacket, the athlete (athletes family) must formally request an exception in writing disclosing the contractual obligation. While an exception may not be granted, alternatives in the form of heat transfers or other post-production methods may be approved. ALL alternative displays including sponsors must be approved by Team Palisades Tahoe prior placement on a Team uniform. For parameters and guidance please review the Team Agreement included in your completed registration process.

Does my discount apply to the uniform program fee? 
No. Discounts, scholarships, or program credits do not apply to the uniform program fee. The uniform is distributed by a 3rd party partner, Akova. The savings and actual cost is a Team Palisades Tahoe direct pass-through of the jacket itself.

When will I receive my uniform? 
If you've place your order with Akova by November 1, jackets are shipped directly to you — typically shipped within 2–3 business days. Other supplemental items (pants, mid-layers, etc.), and orders placed later than November 1 will be shipped as communicated by Akova during the checkout process.